Top Questions

Do I need to do anything special due to COVID-19?  What is my provider doing to lower the risk of infection?

The waiting area will not be in use, we ask that you wait in your car until you are called in, especially if you arrive more than 10 minutes early.  No extra people are allowed in with you during your appointment unless they are a caretaker/guardian.  Please arrive to your appointment with a mask.  If you don't have one, disposables are available.  You will be required to wear it through your session except for when you are prone (face down).  You will be asked to wash or sanitize your hands upon entry.  If you are not feeling well on the day of your appointment, we will cancel/reschedule with no penalty.  A no-contact thermometer is available if you are unsure. 

The therapist will be wearing a mask and a face shield.  The treatment table and implements are wiped down with hospital grade disinfectant after every visitor, and extra time is being scheduled between clients for cleaning time on commonly touched surfaces.  The treatment room has a HEPA air purifier equipped with virus destroying UV light.  Our restrooms are cleaned after each use.  Safety plan is available for viewing here.

What will my first session be like?

You will be greeted and asked to fill out an intake form (if you did not already fill it out online), and if you need a drink or to use the restroom.  We will go over your intake together and I will have a consultation with you so we can best deduce the best plan to get you to your goals.  You do not need to bring special clothing to your appointment as you will be undressed for a massage service, or you may be wearing a gown for certain skin care services.  The therapist will leave the room after you are asked to undress to your comfort level, and to get underneath the sheet and blanket.  Some choose to leave their undergarments on, some do not, either way is totally fine.  Only whichever body part is being worked on at the time will be undraped and at no point should you feel exposed.  If you are too uncomfortable to get undressed, we can work something out. 


After a session, it is normal to sometimes feel a bit light-headed for a minute after getting up off the table.   Some people feel very relaxed and like taking a nap, some people feel energized.  You should stay hydrated and stay away from excessive alcohol following your session.  If you had deep work done, it is normal to sometimes experience "delayed onset muscle soreness" such as you would after a hard work-out.  Massage produces lactic acid like exercise does, for only three times the price of a monthly gym membership!  Stay hydrated, eat your greens, maybe take an ibuprofen if that's how you roll.  It will pass and you'll feel better after the fact.  

Do you treat patients with severe health problems?

The short answer is yes, with your doctor's authorization. 


Massage is completely contraindicated for the following conditions: 
-Skin disease
-Contagious illness
-Intoxication

-Pitting edema

You will need to speak to your doctor if you are in treatment for:

-Cancer
-Pregnancy

-Diabetes

-Kidney disease/stones

-High/low blood pressure

This is not an exhaustive list.  If you have any doubts, PLEASE consult your doctor.  It is very important that you do not withhold this information from your therapist.  Massage is a medical field, and the intake process is for the safety of us both, mostly you.

How should I prepare for my massage?

Not much.  Be hydrated!  Please arrive clean.  Deodorant is fine but please be aware that your therapist is allergic to perfume.  You may be asked to rinse off if you are wearing a fragrance, including some lotions.  Arrive at your appointment time, there is no need to be early.  You may want to silence your cellphone so that you can focus on yourself during your session.

I don't care if you didn't shave, please don't worry about it.

Do you offer discounts?

I offer a 5 pack of One Hour massages for $50 off.  This can be purchased as a package for yourself, or in separate gift certificates to be given as gifts.

If you left me a positive review on Google, you will get $5 off a session.  Same thing with successful referrals.  (don't be afraid to remind me at checkout on this one)

Military personnel can also receive $10 off a massage service per month. (don't be afraid to remind me on this one either)

Other than that, I rarely offer discounts.  My rates are very reasonable in the industry and you can rest assured that you will be getting my best work.

What product line do you use?

My skin care line is Dermalogica.  I am certified in its use and an official retailer of their products.  They are cruelty free, and largely vegan.  

My massage medium is BioTone Advanced Therapy massage cream.  I also use biofreeze and Nature's Sunshine Tei Fu.  Please advise your therapist of any topical allergies before your treatment.

Other policy worth noting:

I have a zero tolerance policy on sexual solicitation, even in jest.  It's not cute, it's not funny.  I will not tolerate abuse of any kind and will end a session early for inappropriate conduct.  And then I will bill for the full session.

 

(585) 298-3049

596 E Main St Batavia, NY 14020

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